Privacy Policy

Data controller

The controller of the data collected on this site is 3D sur commande, Mathéo GIGONDAN, contact@3dsurcommande.com.

Data collected

• Account: email, password (securely managed by our authentication provider, never stored in plain text).
• Orders and quotes: name, shipping and billing address, email, optionally company name and SIRET, order history.
• 3D files and configurations uploaded to get a quote.
• Newsletter: email address, at your request.
• Customer reviews: name, email, rating, comment, optional photo.

Purposes and legal bases

• Managing accounts, quotes and orders — contract performance.
• Sending order-related emails (confirmation, manufacturing and delivery status) — contract performance.
• Sending the newsletter — consent, revocable at any time.
• Accounting and tax obligations (invoice retention) — legal obligation.

Data recipients

Your data is never sold. It may be shared with the following technical providers, strictly as needed to run the site:

• Supabase — database hosting and account management.
• Stripe — secure payment processing.
• Resend — transactional and newsletter emails.
• Vercel — site hosting.

Retention period

Account data is kept as long as the account is active. Order-related data is kept for 10 years in accordance with accounting obligations. Newsletter email addresses are kept until unsubscription.

Your rights

Under the GDPR, you have the right to access, rectify, erase, restrict, and port your data, and to object to its processing, as well as the right to withdraw consent at any time. To exercise these rights, contact us at contact@3dsurcommande.com.

You also have the right to lodge a complaint with the French data protection authority (CNIL, www.cnil.fr) if you believe your rights are not being respected.

Security

The site uses an encrypted connection (HTTPS) and passwords are securely managed by our authentication provider, never stored in plain text.

Cookies

The cookies used on this site are detailed in our cookie policy.